Company: FeS Software Ltd | View Other Jobs

Head of Business Development & Operation (Call Center)
Last Date: 2022-12-01

Vacancy
- 02

Job Responsibilities
- Identify potential leads independently through networking.
- Creating new business opportunities for the company
- Work closely with delivery functions in ensuring successful execution of projects.
- Develop relationships with potential clients through presentations, business networking, telephone calls, personal emails, personal mailings, business forums, and/or other business or social Networking.
- Identify and close specific sales opportunities within target companies.
- Build business transformation propositions for prospects/ industries and present these to prospective customers.
- Recommend which opportunities the business should pursue using criteria such as highest probability of winning, profit potential, etc.
- Supervise and Manage Inbound customer care project with big team
- Ensure the team is working 100% efficiently and is reaching client-required SLA & QA rating
- Ensure the team attendance as required by the client.
- Communicate with clients and resolve all their needs
- Keep track of work efficiency metrics for all team members to find out the best performers, as well as those who are lagging
- Create and plan steps to ensure new recruits for new/existing projects
- Resolve any employee-related issues of the project.

Employment Status
- Full-time

Workplace
- Work at office

Educational Requirements
- Graduation in any discipline

Experience Requirements
- At least 5 year(s)

Additional Requirements
- Age at least 30 years
- Both males and females are allowed to apply
- At least 5 years of working experience in business development and/or operation management positions in any BPO/relevant industry.
- Candidates having working experience in a call center is highly preferable
- Communication skills: Must be fluent in speaking English

Job Location
- Dhaka

Salary
- Very attractive remuneration package and benefits will be offered to the deserving candidate

 

Compensation & Other Benefits
- Salary Review: Half Yearly
- Festival Bonus: 2
- As per company policy of FeS Software Ltd.


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