Company: Business Automation Ltd. | View Other Jobs

Customer Service Representative
Last Date: 2022-11-26

Vacancy
- Not specific

Job Context
- Need to attend 1 months on job training. After 1 month on job training you will qualified for full time work. Business Automation is offering the position to those who are keen to start their career with on the job training and real life work experience.

Job Responsibilities
- Need to handle incoming calls to the prospective customers pertaining to the Client's business.
- Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information and provide solutions.
- Perform every call actively to solve client's problem.
- Must be knowledgeable about Facebook (Social media), email & web chat.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
- Report time to time to the team leader for complicated issues.

Employment Status
- Full-time, Contractual

Workplace
- Work at office

Educational Requirements
- Diploma in Computer in CSE, Bachelor degree in any discipline, Masters degree in any discipline

Additional Requirements
- Age 21 to 28 years
- Both males and females are allowed to apply
- Basic computer knowledge.
- Good oral communication skills.
- Good listening skills and analytical skills.
- Willingness to work in any shift.
- Similar experience in BPO industry will get preference.
- First month training period (during training period will provide monthly allowance only).
- Job Location: Gazipur Hitech Park/Hajj Camp, Airport - Dakshinkhan Rd, Dhaka 1230, Bangladesh.

Job Location
- Dhaka

Salary
- Tk. 10000 - 12000 (Monthly)

 

Compensation & Other Benefits
- T/A, Mobile bill, Provident fund
- Salary Review: Yearly
- Festival Bonus: 2

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