Company: Retail Solution | View Other Jobs

Assistant Manager (Customer Care)
Last Date: 2022-11-28

Vacancy
- 03

Job Context
- We are looking to hire a dedicated Assistant Manager, Customer Care (Sales) to provide our clients with the best- in-class customer service. Taking basic information from the clients and providing to sales team.

Job Responsibilities
- Provide excellent customer service to enhance customer's experience.
- Respond to customer inquiries via online messages and over the phone.
- Initiate sale, process the sale, follow up.
- Provide after-sales support to gather important feedback from customers.
- Establish, make phone calls to targeted customers, assess and qualify for sales development.
- Answering customer queries through various social media platforms.
- Arrange sales appointments and create sales opportunity.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Service to ensure understanding on customer's requirements.
- Strong communication skills along with active listening.
- Basic knowledge in Microsoft Office and basic computing.
- Experienced in sales and marketing or customer service is a plus.

Employment Status
- Full-time

Workplace
- Work at office

Educational Requirements
- HSC/Bachelor degree in any discipline
- Students of Private Universities are welcome to apply as well
- Skills Required: Appointment Setting, Cold Calling, Telemarketing

Experience Requirements
- 1 to 3 year(s)

Additional Requirements
- Age 18 to 20 years
- Only females are allowed to apply
- Good knowledge of relevant computer programs and telephone systems.
- Ability to learn about products and services and explain them to customers.
- MS Word & Excel.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection

Job Location
- Anywhere in Bangladesh

Salary
- Tk. 12000 - 22000 (Monthly)

 

Compensation & Other Benefits
- Festival Bonus: 2
- Mobile Bill, Convenes Bill Salary Review: Yearly Festival Bonus: 2
- Target fulfilling Bonus.
- Attendance Bonus.
- Eid Festival Bonus after a (6 months probation period).
- Lunch Facility: Partially Subsidize
- Unlimited Tea and Coffee. Snacks
- Yearly Team Outing.
- Special Day celebration.
- Scope of becoming team leader.

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