Company: Digicon Technologies Ltd. | View Other Jobs

Customer Service Representative
Last Date: 2022-10-07

Vacancy
- 200

Job Responsibilities
- Need to handle incoming calls to the prospective customers pertaining to the Client's business.
- Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information and provide solutions.
- Perform every call actively to solve client's problem.
- Must be knowledgeable about Facebook (Social media), email & web chat.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
- Report time to time to the team leader for complicated issues.

Employment Status
- Full-time

Workplace
- Work at office

Educational Requirements
- Honours running students & Diploma completed candidates are also encouraged to apply.
- Graduate candidates will get preference.

Additional Requirements
- Both males and females are allowed to apply
- Similar experience in BPO industry will get preference.
- Basic computer knowledge.
- Good oral communication skill.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster.

Job Location
- Dhaka (Mirpur)

 

Salary
- Tk. 9500 - 10000 (Monthly)

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